There are several possible reasons why your promo code may not have worked:
1. The code is not valid for the items you're purchasing: Occasionally, promo codes are specific to certain products. For instance, it might apply to sandals but not sneakers.
2. The code requires a minimum cart value: Some promos are only applicable once you reach a certain spending threshold.
3. The item you're interested in is already discounted: Typically, discount codes cannot be stacked on top of existing sale prices.
4. The code has expired: Like all coupons, promo codes have expiration dates. While we strive to keep track of expired coupons, if you encounter an expired code, please inform us so we can address it promptly.