There are several reasons why your promotional code may not have been applied:
1. The code may not be valid for the items in your cart. Sometimes, promo codes are specific to certain products, such as sandals but not sneakers.
2. The code might require a minimum cart value. Certain promos only kick in once you've spent a certain amount.
3. The item you're interested in might already be on sale. Typically, discount codes don't stack on items that are already discounted.
4. The code could be expired. Like all coupons, promo codes have expiration dates. While we strive to keep track of expired codes, it's possible that some slip through the cracks. If you encounter an expired code, please let us know, and we'll promptly address it.