There are several possible reasons why your promo code may not have worked:
The code may not be valid for the items you're purchasing. Some promo codes are specific to certain products, meaning they might work for sandals but not for sneakers, for example.
The code may require a minimum cart value. Certain promos are only applicable once you reach a certain spending threshold.
The item you're interested in might already be on sale. Often, discount codes cannot be stacked with existing sale prices.
The code may have expired. Like all coupons, promo codes have expiration dates. While we strive to keep track of expired coupons, it's possible that some slip through the cracks. If you encounter an expired code, please notify us, and we'll address it promptly.