Popular Questions People Ask About Heaven Costumes

How can I grab some savings at Heaven Costumes?

You can sign up for Heaven Costumes Newsletter and receive a $15 voucher for your next order of over $100. You can also follow the link ‘See Special Offers’ at the top of the home page and you will be provided with a list of special discounts and exclusive reductions. Above all that you can buy from the Clearance Sale as well that offers savings up to 50%.

I can find what I am looking for, what should I do now?

All the selections are categorized at the top and the bottom of the website with complete list and products descriptions. You can also enter your required item in the search box provided at the top of the home page as well. However, if you are still not able to find what you were looking for then you can contact the friendly customer service of Heaven Costumes and they will get the item for you in no time.

What will be the shipping expense if I order from Heaven Costumes?

Free of cost express shipping is provided on all orders over $85 and for the orders under $85 a flat rate $8.99 per order will be charges across Australia. You need to place your order before 3pm AEST. The shipping in New Zealand will cost $14.95 and the customers will get 11% price reduction as well due to non-requirement of Australian Goods and Services Tax payment. For the international customers the shipping quotes will vary as per their order contents and delivery destination.

I need to return my costume, what are the terms?

The quality of the all the costume and accessories are guaranteed therefore, the store offers 100 day return policy, no questions asked. You need to send back your items along with the return form that will come along with your order. You can also download this form in case you have misplaced it. The return postage will not be refunded to the customers. The items must be in their original condition and in their original packing as well. Items like hosiery, wigs, undergarments, makeup, pierced earrings, sale items and any items that are deemed to be personal in nature are not acceptable as returns.

Can I visit any physical store from Heaven Costumes?

No, Heaven Costumes is in general an online retailer however, you can visit warehouse located at 8 Stanbel Rd, Salisbury Plain, South Australia and use their computers to select what you want then tell it to them and take you order with you and the best part is that you won’t have to wait for anything because all the items are available at the warehouse. The warehouse is open for customers from Monday to Friday 9am to 5pm and on Saturday from 10:30am to 3pm AEST.

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How can I grab some savings at Heaven Costumes?

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Can I visit any physical store from Heaven Costumes?

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