There are several possible reasons why your promo code might not have worked:
The code may not be valid for the items you're purchasing. Some promo codes are specific to certain products, like sandals rather than sneakers.
The code might require a minimum cart value. Some promos are only valid once you spend a certain amount.
The item you want may already be on sale. Often, discount codes don't apply to items that are already discounted.
The code may have expired. Coupons have expiration dates, and while we strive to keep track of expired ones, it's possible some slip through the cracks. If you encounter an expired code, please notify us, and we'll resolve it promptly.