There are several reasons why your promo code may not have worked:
- The code may not be valid for your items. Sometimes promo codes are specific to certain products, such as sandals but not sneakers.
- The code may require a minimum cart value to be eligible. Some promos are only valid once you spend a certain amount.
- The item you want may already be on sale. In most cases, discount codes do not stack with sale items.
- The code may be expired. Yes, sometimes this does happen, as all coupons eventually expire. We strive to keep track of expired coupons, but if you encounter one, please let us know, and we'll address it promptly.